30+ Chatbot Use Cases Applications in Business '24 Update Additionally, an AI chatbot can learn from previous conversations and gradually improve its responses. AI bots won’t replace customer service agents—they are a tool that enhances the experiences of both businesses and consumers. Customers will always want to know they can talk to another human, especially regarding issues that benefit from a personal touch. HelloFresh’s bot is more than just a means of answering questions. It also has a built-in social selling component that offers discounts [...]